Return policy and process
If you wish to exchange an item for a different size or colour, we offer direct exchanges with free shipping. If you wish to exchange an item for a different style from the collection, we will treat your return as a store credit to be used for the new item(s). If you would like a refund using your original payment method, we will deduct $5 from your refund to cover shipping and restocking costs.
Exchanges, points of sale and/or refunds will only be issued after receipt and inspection of the returned products by our warehouse to confirm that they meet the above return criteria.
In-store credit applications are free to process and issued electronically; credits do not expire and can be used for anything on our site.
Please allow up to 10 business days to receive and process your return request after your package has been shipped.
While we do our best, direct exchange requests are not guaranteed as our stock is limited.
If you are returning a portion of a kit, the amount refunded will be the kit price of the item, not the standard total price of the item.
If you are returning an item purchased with a discount code, your refund will reflect the proportionally reduced price of the item, not the standard full price of the item.
Items purchased as part of a sale (online or offline) are considered a final sale and cannot be returned.
Damaged returns and returns returned without prior authorization will be returned to sender.
Can I return an order shipped overseas?
Yes, international orders can be returned by mail of your choice. International customers are responsible for return shipping charges and obtaining a tracking number for your shipment. Unfortunately, lost shipments will not be refunded or credited. In addition, duties and taxes paid are non-refundable.
To obtain a return authorization for your international order, please send an email to firstname.lastname@example.org..
Questions or concerns?
Email us at email@example.com. - we're always here to help.